Privacy Policy
Apex Advisory Australia Pty Ltd and Apex Business Recovery Pty Ltd collectively ("Apex", "we", "us" or "our") are committed to protecting the privacy and confidentiality of personal information in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, use, disclose, store and manage personal information, including information obtained through our website and in the course of providing advisory, business turnaround, restructuring and insolvency services.
We handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
What Personal Information We Collect
The type of personal information we collect depends on the nature of our engagement. It may include:
- Name, address, email address and contact details
- Employment and financial information
- Information relating to debts, assets, liabilities and business affairs
- Identification information (where required for compliance purposes)
- Correspondence and records of communication with us
- Information provided by creditors, employees, directors or third parties in relation to an advisory, administration or insolvency matter
Where required by law, we may also collect sensitive information relevant to our statutory duties.
How We Collect Personal Information
We collect personal information through a range of channels, including:
- Directly from you (via our website, email, phone or in person)
- From books and records of a company or an individual
- From third parties such as creditors, employees, advisors, regulators and Government agencies
- From publicly available sources where relevant to our work
Where reasonable and practicable, we will collect personal information directly from the entity or individual concerned.
Why We Collect Personal Information
We collect, use and hold personal information for purposes including:
- Providing advisory, business turnaround, restructuring and insolvency services
- Complying with statutory and regulatory obligations
- Communicating with stakeholders, including creditors and employees
- Investigating and administering a company's or individual's affairs
- Managing our professional engagements and internal operations
- Improving our website and service delivery
In many cases, we are required by law to collect and use personal information in the performance of our statutory duties as insolvency practitioners.
Disclosure of Personal Information
We may disclose personal information where appropriate, including to:
- Creditors, employees and stakeholders involved in an insolvency administration
- Courts, regulators and Government agencies (including but not limited to the ASIC and the ATO)
- Professional advisors (legal, accounting and other consultants)
- Service providers who assist in our operations (e.g. IT systems, document management)
We only disclose personal information where it is necessary for the relevant purpose or required by law.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
These measures include:
- Secure IT systems and document management platforms
- Access controls and confidentiality protocols
- Staff training and professional obligations
Personal information is retained only for as long as required to fulfil the purposes outlined above or as required by law.
Access and Correction
You may request access to personal information we hold about you, and request corrections if it is inaccurate, out-of-date or incomplete.
Requests should be made in writing using the contact details below.
We will respond within a reasonable period and may require verification of identity.
Website and Cookies
Our website may collect limited information automatically, such as:
- IP address
- Browser type and usage data
- Pages visited
This information is used for website administration and improvement.
We may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.
Complaints
If you have a concern about how your personal information has been handled, you may contact us using the details below.
We will investigate and respond to complaints in a timely manner.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact us in the first instance at contact@apexadvisory.com.au.